Service portal
A fault reported online, the repair tracked like a parcel.
Customers report a fault on your website, attach photos and get a link where they follow the repair. No account, no password. In the admin you take the request over, assign a technician, schedule a visit and reply to the customer. The “how is my repair going?” calls stop.
from CZK 39,000 for a licence for one website incl. set-up and deployment
Reports with photos
The technician knows what to bring before setting off. Fewer wasted trips.
Tracking without an account
Customers see the repair status and history on one link, like a parcel.
Visits with a calendar invitation
Customers get the technician’s visit by e-mail with a calendar invitation.
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Where it pays off
- Boiler and heat pump serviceDevice type, error code and a photo of the label.
- Air conditioningInspections and repairs with a scheduled visit.
- Appliances and electronicsWarranty claims and repairs with a running status.
- IT supportBusiness requests with a history and messages.
- Property managementTenants report faults, the manager handles and documents them.
Everything it does
Customer
- A fault form with photos from a phone
- A request number and a tracking link
- A timeline of the repair status
- Messages and extra photos for the service team
- Visit time with a calendar invitation
- Czech and English
Company admin
- Request list with statuses and filters
- Assigning a technician, e-mail to the technician
- Visit scheduling
- A reply to the customer or an internal note
- A new tracking link in one click
- Technician role: sees only their jobs
How deployment works
Demo
You go through the demo and tell me what the app should handle for you. I tell you what works straight away and what I add.
Tailoring
I set up the questions, prices, texts and look for how your business runs. You know the price of the changes in advance.
Deployment
I add the app to your website, whether custom-built, WordPress or another system. The data stays on your hosting.
Hand-over and training
We go through the admin together and set up accounts and e-mails. Then you manage on your own, and I am a phone call away when needed.
Price: from CZK 39,000 for a licence to use it on one website, including basic set-up and deployment. Changes beyond the basic set-up are quoted in advance (CZK 1,200 an hour), with no monthly flat fee. Details in the app pricing.
Personal data and security
The app handles your customers’ personal data. The data is stored on your hosting, not with a third-party platform, and we sign a data processing agreement.
- The tracking link is a long random key valid for 2 years
- Photos without location data
- Customers never see internal notes
- Personal data deleted automatically after 3 years
What you ask most often
Do customers have to register?
No. After reporting, they get a link to follow the status and write messages. The link also arrives by e-mail.
Do technicians see all jobs?
A technician sees only the requests you assign. The owner and the manager see everything.
Can the repair statuses be renamed?
Yes. I set the statuses, form questions and e-mail texts for your service.
Can it connect to invoicing or stock?
By agreement, yes. The basic version handles intake, communication and visits.
Have a project, or an old website that no longer works for you?
Write a few lines about what you need. I will come back with a proposed solution and an indicative price, with no obligation.